ACS Quality Grand Rounds: Christiana Care’s Model for Improving Access and Advancing Diversity in Care Delivery

 

Join the American College of Surgeons for the next ACS Quality Grand Rounds webinar, highlighting Christiana Care’s innovative efforts to expand equity and enhance access to care.

In this session, Christiana Care leaders will share how they are transforming communication, accessibility, and cultural connection for non-English-speaking patients, offering a model for patient-centered care that can be applied across healthcare systems. Learn how thoughtful strategies and culturally informed approaches are improving engagement and outcomes for diverse patient populations.

By attending the webinar, you can earn 1.0 contact hour of CME/CNE credit, making ACS Quality Grand Rounds a meaningful way to grow your knowledge, explore innovative QI approaches, and stay current with continuing education requirements.

Walk away with practical tools, insights, and strategies to elevate communication, improve patient engagement, and drive measurable improvements in quality and outcomes.

Contact:

Questions regarding the e-learning course or wish to be put in contact with a member of Christiana Care, please contact Clinical Support at [email protected]

Learning Objectives

At the conclusion of this activity, the learner should be able to:

  1. Identify key communication, language, and cultural barriers that affect non-English-speaking and diverse patient populations.
  2. Describe evidence-informed strategies that improve accessibility, cultural connection, and patient-centered communication in clinical settings.
  3. Apply practical approaches for integrating language services and culturally responsive practices into daily workflows to enhance patient engagement.
  4. Evaluate how implementing these strategies can improve patient outcomes and reduce inequities within their own health care systems.

 

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 CE Contact hours
  • 1.00 Certificate of Completion
Course opens: 
01/26/2026
Course expires: 
04/26/2026

Disclosure Information

In accordance with the ACCME Accreditation Criteria, the American College of Surgeons must ensure that anyone in a position to control the content of the educational activity (planners and speakers/authors/discussants/moderators) has disclosed all financial relationships with any commercial interest (termed by the ACCME as “ineligible companies”, defined below) held in the last 24 months (see below for definitions). Please note that first authors were required to collect and submit disclosure information on behalf all other authors/contributors, if applicable.

Ineligible company

The ACCME defines an “ineligible company” as any entity producing, marketing, re-selling, or distributing health care goods or services used on or consumed by patients. Providers of clinical services directly to patients are NOT included in this definition.

Financial Relationships

Relationships in which the individual benefits by receiving a salary, royalty, intellectual property rights, consulting fee, honoraria, ownership interest (e.g., stocks, stock options or other ownership interest, excluding diversified mutual funds), or other financial benefit.  Financial benefits are usually associated with roles such as employment, management position, independent contractor (including contracted research), consulting, speaking and teaching, membership on advisory committees or review panels, board membership, and other activities from which remuneration is received, or expected.  

Conflict of Interest

Circumstances create a conflict of interest when an individual has an opportunity to affect CME content about products or services of an ineligible company with which he/she has a financial relationship.

The ACCME also requires that ACS manage any reported conflict and eliminate the potential for bias during the educational activity.  Any conflicts noted below have been managed to our satisfaction. The disclosure information is intended to identify any commercial relationships and allow learners to form their own judgments. However, if you perceive a bias during the educational activity, please report it on the evaluation. 

 

Disclosures:

Caitlin Halbert, DO
Speaker for this educational activity, has no relevant financial relationship(s) with ineligible companies to disclose

Nicole Greene, BSN, RN
Part of planning committee and moderator for this educational activity, has no relevant financial relationship(s) with ineligible companies to disclose

 

CME Credit Claiming Information

All attendees must complete the course evaluation in order to claim a CME Certificate or a Certificate of Completion. The course evaluation will appear once you take and complete this course. The following requirements will need to be completed:

  • Review all course materials 
  • Course evaluation

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program.

Diplomates of the American Board of Surgery

By attending an ACS-accredited activity, you may choose to participate in the automatic transfer of your CME credits to the ABS via the ACCME. If you are a physician and Diplomate of the American Board of Surgery (ABS). This is a free offering.

Opt in to Automatically Send your CME Data to the ABS

The direct automatic transfer applies to all learners who have an ACS profile, are Diplomates of the ABS, and have provided their ABS ID and date of birth in the ACS MyCME Portal on the Board Certification page.

Step-by-Step Instructions to Access MyCME and Opt in to Transmit Your CME Data:

  1. Log in to your MyCME Portal
  2. Select the Board Certification tab
  3. Enter the American Board of Surgery
  4. Enter your ABS ID
  5. Enter your Day and Month of birth
  6. Next go to the Send CME Data tab
  7. Toggle to Opt In (green) “Yes! I choose to Opt-in and permit the ACS to automatically transfer all my ACS -Accredited CME data.

Once you have opted to automatically transfer your CME credits to the ABS, please allow 24 hours after transferring claiming your CME credits before you log into your ABS account to confirm the credits are in your ABS CME Repository. You may opt out at any time.

For more information or to request assistance, contact [email protected]. 

 

CNE Credit Claiming Information

A certification of completion will be provided after completion of the webinar and evaluation.

This continuing nursing education activity was approved by the American College of Surgeons, California Board of Registered Nurse Provider #CEP17134

 

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 CE Contact hours
  • 1.00 Certificate of Completion
Please login or register to take this course.

Hardware/Software Requirements

Compatible Browsers

  • Windows: Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Additional Software

  • Adobe Acrobat Reader
  • Microsoft Office® Excel and Word